Refund policy

FRM Online Endeavors LLC DBA BoxUnboxed — Refund & Return Policy

Standard Returns

We offer a 14-day return window from the date of delivery for qualifying, unused, unaltered, and standard stock items across all our subdomains (including getboxunboxed.com, shopboxunboxed.com, boxunboxed.design, and boxunboxed.store). Items must be returned in their original packaging, including all security tags, luxury boxes, and grading certificates (where applicable). For retail consumer goods and pet toys, items must be brand new, unwashed, unsoiled, and entirely free of any signs of animal use for health and hygiene reasons. The buyer is responsible for return insured shipping fees.

Exclusions & Custom Orders (Strict Policy)

Because our collections feature highly personalized, high-value fabrications and specialized international transit, the following items are strictly Final Sale and are not eligible for returns, exchanges, modifications, or cancellations once production, sourcing, or international transit begins:

• Custom Fine Jewelry & Vault Procurement: Any jewelry item utilizing custom sizing, bespoke metal selections (including 925 sterling silver, 9k, 10k, 14k, or 18k gold configurations), designated center-stone options, or certified loose diamonds and precious gemstones sourced explicitly for your order. This includes, but is not limited to, custom designs featuring moissanite, moonstone, lapis lazuli, freshwater pearls, seawater pearls, or any other natural, precious, or semi-precious gemstones. Once fabrication begins or air freight logistics are initiated, the order cannot be canceled or refunded.

• Custom-Crafted Architectural Layouts: Any pre-fabricated, modular DIY architectural components—including custom-cut cabinetry, specific modular wall block configurations, acoustic slat wood panels, and bespoke sizes of outdoor pergola systems—that are custom-engineered to your layout specifications. Because these items travel via dedicated ocean freight containers, orders cannot be pulled from transit, canceled, or refunded once loaded at the outbound port facility.

• Retail Consumer Goods (BoxUnboxed Store) This applies to items such as interactive crinkle dog toys, children's toys, and standard consumer stock items purchased via boxunboxed.store. Returns must be initiated within 14 days of delivery. Toys and retail items must be brand new, unwashed, and in their original  packaging with tags attached. For health and hygiene reasons, we cannot accept returns on pet toys or children's items that have been chewed, soiled, or show any signs of use.

Where to Ship Returns

For standard, non-custom stock items qualifying for an authorized return, items must be securely shipped, fully insured, directly to our domestic corporate management coordinates in Las Vegas, Nevada. DO NOT ship items back to an overseas manufacturing facility. Returns sent to international sorting facilities without an official domestic RMA number will be automatically rejected and ineligible for a refund. Contact hello@getboxunboxed.com to initiate an authorized return.

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. For standard deliveries and jewelry parcel shipments (which undergo strict white-glove inspection at our Las Vegas headquarters before final dispatch), contact us within 48 hours of delivery at hello@getboxunboxed.com with photo documentation if an item is defective or incorrect so we can evaluate the issue and make it right. For heavy freight items, all damage must be explicitly noted on the driver's bill of lading form at the time of delivery as outlined under our Shipping Policy.

Refund Processing

Once your return is received and inspected by our gemological or domestic management team in Nevada, we will notify you of the approval or rejection of your refund. Approved refunds will be processed directly to your original payment method within 7–10 business days.